Read the goal, then speak it with Loco.
Wrong Package
Imagine you are at a small parcel shop with a talking antique teapot on the counter. You speak with the shop assistant because your delivered package contains the wrong item, while the teapot offers brief, unsolicited advice whenever the package is opened.
How to Complete
Finish any one of these.
Exchange the item
Explain the delivery problem- Identify the order and delivery
- Describe the package contents
- Arrange an exchange
- Confirm the return details
Return the package
- Explain the delivery problem
- Identify the order and delivery
- Describe the package contents
- Decide not to keep the item
- Confirm the return details