Lies das Ziel und sprich es dann mit Loco.

Imagine you are at a small parcel shop with a talking antique teapot on the counter. You speak with the shop assistant because your delivered package contains the wrong item, while the teapot offers brief, unsolicited advice whenever the package is opened.

So wird es abgeschlossen

Schließe eines davon ab.

Exchange the item

• Explain the delivery problem
• Identify the order and delivery
• Describe the package contents
• Arrange an exchange
• Confirm the return details

Return the package

• Explain the delivery problem
• Identify the order and delivery
• Describe the package contents
• Decide not to keep the item
• Confirm the return details